Auto - Automotive Service Management Specialist, Certificate
The Automotive Service Management Specialist Certificate offers specialized training in managing service departments, supervising technicians, and providing excellent customer service. This program is designed for professionals aiming to take on supervisory roles and improve the efficiency of automotive service operations.
Our Automotive Technology program is certified by the National Institute for Automotive Service Excellence (ASE) Education Foundation. Certification was awarded in automatic transmission and transaxles, brakes, electrical/electronic systems, engine performance, engine repair, heating and air conditioning, manual drivetrain and axles, and suspension.
What Can You Do with an Automotive Service Management Specialist Certificate?
With this certificate, you can work as an automotive service manager or supervisor,
overseeing daily shop operations, managing staff, coordinating service appointments,
and ensuring high levels of customer satisfaction. You will be equipped to improve
service workflow, implement best practices, and lead teams toward achieving business
goals in automotive service environments.
The automotive service industry continues to expand, with a high demand for skilled
managers who can oversee operations, improve customer satisfaction, and increase profitability.
Graduates with this certification are well-positioned for roles such as service manager,
shop supervisor, and service department coordinator. The field offers strong job stability,
opportunities for career progression, and the chance to lead teams in a dynamic and
growing industry.
Suggested Curriculum
Service management specialists are the link between the customers seeking repair or
maintenance for their vehicles and the technicians who perform the work. Students
are trained to write repair orders, inspect vehicles to determine work that needs
to be done, determine costs of the work, and prepare itemized estimates. In addition,
students learn basic computer skills and basic business management skills. After gaining
experience in entry-level positions, successful students can go on to the management/supervisory
levels in auto shops.
- AUTO 101 Basic Automobile Service and Systems
- AUTO 224 Automotive Service Management
- BUS 103 Business Mathematics
- BUS 127 Business Communications
- ITAPP 101 Introduction to Computers (BUS 902)
Select from:
- BUS 105 Human Relations
- BUS 170 Entrepreneurship and Small Business Management
- BUS 241 Principles of Management
- BUS 242 Human Resources Management
Each college and university has its own major requirements and transfer policies. Consult the schools you are considering and a PSC advisor to discuss courses and their transferability.
Gainful Employment Disclosures - 2026
For more information about graduation rates, loan repayment rates, and post-enrollment earnings about this institution and other postsecondary institutions please click here: https://collegescorecard.ed.gov/
Learn more about our Gainful Employment Disclosures
Award Year: 2024-2025
During the 2024–2025 award year, no students were enrolled in or completed this Gainful Employment (GE) program.
General program information, including program length, tuition and fees, books and supplies, and other applicable program disclosures, is provided below.
Auto - Automotive Service Management Specialist Certificate (AUTO.SRVMGT.TCE)
This program is designed to be completed in 12 months.
This program (Tuition and Fees) will cost $3,264 if completed within normal time. Books and Supplies $425. There may be additional costs for living expenses. These costs were accurate at the time of posting, but may have changed.
Because there were no students enrolled or completing the program during the applicable award year, student outcome-based GE metrics are not available for this reporting period and are therefore omitted.
Faculty Contact Information
Jeffery Kidd
Assistant Professor / Coordinator, Automotive Technology
Email: jkidd2277@prairiestate.edu
Phone: (708) 709-3614
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